Refund Policies

We at OffShore Online Shopping value our customers' satisfaction and therefore have a refund policy that aims to guarantee the reimbursement of paid amounts and to ensure our commitment to the customer.

In case of return, if the conditions are met. Returns and Exchanges Policy : The customer will only receive the amount paid for the product (we will not refund the shipping cost) through the same payment method used at the time of purchase.

It is important to note that in order for a refund to be processed, the product or service must be in perfect condition and unused; otherwise, we will not be able to issue a refund.

Forms of Reimbursement:

The refund of the amounts paid will occur according to the payment method used when placing the order.

In the case of payment by credit card : The refund may occur within up to 15 (fifteen) business days or within up to 2 (two) subsequent billing cycles; this procedure is the responsibility of the credit card issuer. After the refund procedure, proof will be sent via email.

In the case of payment by bank slip or PIX : The refund will be made directly to the buyer's bank account. To do this, you will need to provide refund details via email to our support team.

Note : For refunds of purchases made via Boleto or Pix, the refund will only be made directly to the buyer's account. Accounts of relatives or third parties will not be accepted for customer security reasons.

If you have any questions, please contact us via email at suporte@offshorecompras.com. We will be happy to assist you.